[Cross ENF]

Hiring Customer Management Managers (CCM) in the Philippines

Here is an introduction to the duties you will be responsible for upon joining.

ㆍResponding to customer inquiries in the Philippines - Resolve customer inquiries via phone, chat, and email channels to provide a satisfactory experience.

ㆍVOC Management & Recording - Record and tag consultation details in the system, and organize recurring issues to contribute to FAQ and operational improvements.

ㆍCustomer Retention Support - We foster customer repeat usage and service activation through CRM campaigns and outbound calls.

ㆍPartner Communication - Communicate with partners based on remittance status to promptly handle customer issues.

ㆍGlobal Communication - Supports customer service and the translation and localization of service messages considering the cultural context of each country.

I want to grow with someone like this.

ㆍA Filipino national who is interested in customer service and capable of friendly and clear communication

Someone who enjoys working collaboratively as a team and is proactive in problem-solving

ㆍSomeone who has a habit of meticulously recording and organizing

Someone who can actively approach learning new tasks without hesitation

ㆍThose available for scheduled work (Work days and hours negotiable)

It would be even better if you were someone like this.

ㆍThose with experience in customer service or CS

Someone who can tenaciously dig into and solve customer problems

ㆍSomeone familiar with data recording and classification tasks and possessing meticulousness as a strength

ㆍExperience using CRM tools (ChannelTalk) or customer management systems

ㆍThose capable of communicating in both English and Korean at a business level

A word from a colleague to work with

Our team is not simply a place that handles inquiries, but plays a role in helping customers continue to trust and use the service.

It might feel unfamiliar at first, but if you want to learn and grow with the team, this position will be a good starting point.

We help you adapt to your work through an initial onboarding program after you join the company, with the support of your colleagues.

We discuss and solve difficult problems together as a team.

Benefits for cross-teams

This recruitment is conducted on an ongoing basis and may close during the process once outstanding candidates are recruited.

The selection process may vary by job function and is subject to change depending on the schedule and circumstances.

Please describe your application focusing on the projects you have performed and specify your contribution and project achievements.

If there are any false statements in the application, the screening process and acceptance may be cancelled.

After notifying you of your interview success, we send an offer letter to convey our final intention to join following a negotiation of terms and conditions.

ㆍA 3-month probationary period applies. The probation may be extended or terminated depending on the evaluation during the probationary period.

Persons eligible for national veterans' benefits and persons with disabilities are given preferential treatment in accordance with relevant laws.

Notice on Return of Recruitment Documents

In accordance with Article 11 of the Act on Fair Employment Procedures and Articles 2 and 4 of the Enforcement Decree of the same Act, we proceed with the return of employment documents only for applicants who request them, after verifying their identity.

※ (Exclusion) In accordance with Article 11, Paragraph 1 of the "Act on Fair Employment Procedures," this does not apply to cases where the application is submitted via a website (job search site) or email, or where the job seeker voluntarily submits it without a request from the employer (company).

ㆍ Refund claim period

- Applications accepted via email for 14 to 180 days from the date of hiring confirmation (application documents will be destroyed after this period)

ㆍ How to claim a refund

- Job applicants must complete (signature required) and scan the Request for Return of Employment Documents (Form No. 3 of the Enforcement Rules of the Act on Fair Employment Procedures)

Please send it to recruit@crossenf.com.

- Please write the email subject as "[Inquiry] Hong Gil-dong (OO Support)_Request for Return of Employment Documents".

- It will be returned after verifying your identity through the submitted email and the contact information specified in the application documents.

ㆍ Return costs

Pursuant to Article 11, Paragraph 5 of the "Act on the Fairness of Recruitment Procedures," the costs incurred for the return of recruitment documents shall, in principle, be borne by the recruiter (the company).