[Global Cross-border] Hiring Night CX (Chat-based) Manager

Main tasks

1. Consultation with U.S. Customers (Communication CX)
Friendly and consistent customer service that matches the brand's tone and atmosphere
- Accurate and friendly response to customer inquiries based on an understanding of the service and business (no phone support, chat-only)
- English chat support for US customers (real-time response during nighttime hours)
- Simultaneous processing of customer inquiries from Korean and Japanese channels
- Delivery of service announcements and guidance, and support to minimize customer inconvenience

2. Improving Customer Experience (Product CX)
- Operation and improvement of Help Center and FAQ to enable customers to solve problems independently
- Collect Voice of Customer (VOC) inquiries, identify areas of inconvenience, and suggest improvements
- Enhance service quality by collaborating with various teams, including development and operations
- Support for consultation efficiency and quality improvement using AI and automation tools

Eligibility Requirements

- Able to handle customer inquiries in English (chat-based, business English level)

- No education or work experience

Benefits

- Holders of Japanese or English-related certifications
- Those who have experience reducing repetitive tasks using AI or collaboration tools
- Someone who knows how to summarize customer issues in language the development team can understand
- Experience in chat consultation or operating CS tools
- Experience in IT services or startup environments
- Those with night shift experience
- Those with an understanding of cross-border commerce or purchasing agency services

Working conditions

- Employment Type: 3-month contract (possibility of conversion to permanent position after evaluation)

- Workplace: Room 427, Building B, Gwangjinmal-ro, Uiwang-si, Gyeonggi-do

- Working hours :

[A Shift] 22:00 - 07:00 (Covering US East Coast 9am-6pm) - Annual Salary: 35,400,000 KRW
[B Shift] 00:00 - 05:00 (Intensive coverage of core US time zones) - Annual Salary: 20,600,000 KRW

- Work Days: 5-day shift work week (one day of work on the weekend is mandatory / work on public holidays)

※ Please indicate your preferred shift on your resume when applying.