Toss CX Inc. is a subsidiary of the mobile financial platform Toss (Viva Republica), established in April 2021 as a company specializing in non-face-to-face financial consulting and customer experience. Headquartered in Guro-gu, Seoul, it is responsible for customer consulting and operational support for all Toss affiliates, including Toss, Toss Bank, Toss Securities, and Toss Payments. Based on a 24/7/365 non-face-to-face consulting system and specialized personnel, it provides a differentiated customer satisfaction experience.
👉🏻 What kind of company is Toss (Viva Republica)?
To ensure that customers have a wonderful experience with Toss, Toss CX prioritizes customer experience beyond just customer happiness. Toss CX focuses on financial service consulting provided by Toss affiliates and aims to provide the best experience in the field of non-face-to-face customer consulting.
Business Areas
Non-face-to-face Financial Customer Consulting (CX): Inbound customer consulting via phone and chat for all affiliates, including Toss, Toss Bank, Toss Securities, Toss Insurance, and Toss Payments.
Product and Service Operations Management: Proposing product improvements through Voice of Customer (VOC) analysis, risk management, and optimization of internal operational processes.
Self-Resolution System and Infrastructure Advancement: Building systems that allow customers to resolve inquiries themselves, such as chatbots and IVR, and operating big data-based consulting infrastructure.
Key Products
Toss Community Non-face-to-face Consulting Service: Real-time phone and chat financial consulting service provided 24/7/365 to customers of all Toss affiliates.
Customer Hero Operations Management: Training and managing specialized financial consulting personnel based on systematic education and onboarding programs.
VOC Analysis and Product Feedback Integration Solution: An internal operating system that digitizes customer inquiries from various channels and directly links them to service improvements at the headquarters.
Key Strengths
Professional Financial Consulting Personnel Training System: Possessing high-quality financial consulting capabilities that go beyond simple guidance through sophisticated onboarding, continuous study, and role-playing processes.
Acquisition of Global-level Information Security Certifications: Established a secure customer information management system by obtaining ISO/IEC 27001 and 27701, and the global card data security standard PCI-DSS v4.0.
Data-driven Product Improvement Linkage: Established a structure that directly leads improvements in the Toss app and financial service functions based on customer insights derived from the consulting process.
Job Posting Analysis
Main Recruitment Roles: Customer Hero (Customer Consulting Expert), Operations Manager (Product Operations, Card/Insurance/Advertising/HR Operations), Operations Supporter.
Employment Pattern: Focus on ad-hoc and continuous recruitment by job function; many positions are open to both entry-level and experienced candidates, with practical deployment following in-house onboarding.
💡 A word from JOBPLOYPLOY
Toss CX is a specialized subsidiary for non-face-to-face consulting and operations of Toss, Korea's leading fintech group, equipped with a systematic education system and an excellent welfare environment. Due to the nature of real-time consulting and operations directly linked to financial services, proficiency in Korean communication and a basic understanding of the Korean financial system are important. Therefore, it is advantageous to prepare your Korean communication skills and fintech-related knowledge in advance when applying.
