Cross E&F Thailand/Laos Customer Management Manager (CCM) Hiring

[Cross ENF]

Hiring Customer Management Manager (CCM) for Thailand/Laos

Here is an introduction to the duties you will be responsible for upon joining.

Responding to customer service inquiries received via phone, chat, and email

ㆍPropose solutions to customer issues and facilitate communication with collaborating departments

ㆍProceed with improvement and streamlining of customer service processes

Task of briefly recording and classifying (taging) consultation details in the system

ㆍParticipate in feedback with team members to improve consultation quality and customer satisfaction

I want to grow with someone like this.

Someone who does not feel burdened by conversing with customers

Someone capable of calm and friendly communication

Someone who fits well into an environment where they follow established manuals and guides

ㆍSomeone who is not averse to learning new tasks or systems

ㆍWorks 5 days a week, Monday through Sunday (Scheduled work)

It starts with simple inquiries, and the scope of consultation expands step by step according to work proficiency.

It would be even better if you were someone like this.

ㆍIf you have experienced at least one of phone, chat, or email consultations

ㆍThose with global CS experience

Someone who can tenaciously dig into and solve customer problems

A word from a colleague to work with

Our team is not just a place that handles inquiries; we play a role in helping customers continue to trust and use the service.

If you join us, we provide an initial onboarding program (systems, manuals, and response methods) and assist you in adapting with the help of colleagues.

It might feel unfamiliar at first, but if you are someone who wants to learn and grow together with the team, this position will be a good starting point.

Benefits for cross-teams

# For a pleasant space just for us

ㆍUse of a standalone office building with a total of 8 floors located in Nonhyeon-dong

The panoramic view of Gangnam from the open rooftop is a bonus.

ㆍ5-minute walk from Exit 10 of Nonhyeon Station (Line 7)

# To eat heartily and get energized

ㆍLunch and dinner allowance (15,000 won)

ㆍOperation of in-house coffee machines and a snack canteen

ㆍMonthly team dinner allowance (100,000 KRW per person)

# For comfortable rest

Flexible use of vacation time (half-day/half-half-day leave system in operation)

ㆍ5 days of refresh leave provided annually (starting from one year of service from the date of hiring)

ㆍJeju Island Space 7 Resort Partnership Support

# For high work concentration

• Provision of top-of-the-line devices for each job function

ㆍKakaoT Business support for fieldwork/overtime

Support for work-related training expenses/book purchases

Workshop cost support

# To ensure the stability of not only the cross team but also the family

ㆍSupport for premium comprehensive health checkups worth 300,000 won (every 2 years)

Family members can receive checkups at the same benefit cost as employees.

ㆍLeave/Expense Support for Family Events

Holiday gift giving

Joining Journey

Document Screening > Job Interview > Compensation Negotiation > Final Acceptance

The interview schedule will be provided later only to those who pass the document screening.

All interviews are conducted in person.

Please make sure to check this when applying!

This recruitment is conducted on an ongoing basis and may close during the process once outstanding candidates are recruited.

The selection process may vary by job function and is subject to change depending on the schedule and circumstances.

Please describe your application focusing on the projects you have performed and specify your contribution and project achievements.

If there are any false statements in the application, the screening process and acceptance may be cancelled.

After notifying you of your interview success, we send an offer letter to convey our final intention to join following a negotiation of terms and conditions.

ㆍA 3-month probationary period applies. The probation may be extended or terminated depending on the evaluation during the probationary period.

Persons eligible for national veterans' benefits and persons with disabilities are given preferential treatment in accordance with relevant laws.

Notice on Return of Recruitment Documents

Limited to applicants who request the return of employment documents pursuant to Article 11 of the Act on Fair Employment Procedures and Articles 2 and 4 of the Enforcement Decree of the same Act

We are proceeding after identity verification.

※ (Exclusion) Cases submitted via website (job search site) or email pursuant to Article 11, Paragraph 1 of the "Act on the Fair Employment Procedures" or

This does not apply if the job seeker voluntarily submits it without a request from the employer (company).

ㆍ Refund claim period

- Applications accepted via email for 14 to 180 days from the date of hiring confirmation (application documents will be destroyed after this period)

ㆍ How to claim a refund

- Job applicants must complete (signature required) and scan the Request for Return of Employment Documents (Form No. 3 of the Enforcement Rules of the Act on Fair Employment Procedures)

Please send it to recruit@crossenf.com.

- Please write the email subject as "[Inquiry] Hong Gil-dong (OO Support)_Request for Return of Employment Documents".

- It will be returned after verifying your identity through the submitted email and the contact information specified in the application documents.

ㆍ Return costs

In accordance with Article 11, Paragraph 5 of the "Act on the Fairness of Recruitment Procedures," the costs incurred for the return of recruitment documents shall, in principle, be borne by the recruiter (company).