[Global Cross-border] Chat-based Customer Service Manager

[Main Duties]

1. Customer Communication
Friendly and consistent customer service that matches the brand's tone and atmosphere
- Accurate and friendly response to customer inquiries based on an understanding of service and business (chat only)
- Maintaining brand tone and manner for customer channels in Korea, Japan, and the U.S.
- Delivery of service announcements and guidelines, support for minimizing customer inconvenience

2. Improvement of customer experience
- Operation and improvement of Help Center and FAQ so that customers can solve problems on their own
- Collect customer inquiries, identify areas of inconvenience, and suggest improvements
- Enhance service quality by collaborating with development and operations teams
- Support for consultation efficiency and quality improvement using AI and automation tools

[Eligibility Requirements]

• No restrictions on experience or education

[Benefits]

- Those who can assist customers in Japanese or English
- Holders of Japanese or English-related certifications
- Someone who can respond in Korean
- Those who have experience reducing repetitive tasks using AI or collaboration tools
- Someone who can summarize customer issues in language the development team can understand
- Experience in chat support or CS tools
- Those who have experienced the IT startup environment