Hiring a working-level manager for Chinese medical tourism, protocol, and travel clients

[ Company Introduction ]

PMK Korea (Pasis MK Partners Co., Ltd.) is a company specializing in attracting foreign patients, providing customized services that combine medical tourism with culture, arts, and lifestyle services for premium clients in Asia, including China and Singapore. Based on the founding team's business network across Korea, China, and Singapore, the company is building a trust-centered premium medical tourism brand that takes responsibility for the entire process, from consultation to follow-up care.

< Customer Responsibility Job Description >

The Customer Manager is a key operational role responsible for the entire journey of VIP clients from the Greater China region (China, Singapore, etc.), from the moment they first encounter PMK Korea to consultation, scheduling, on-site support, and follow-up care.
Respond to inbound inquiries via social media (Xiaohongshu, Douyin, etc.), identify customer needs to propose suitable medical and lifestyle programs, and coordinate schedules with hospitals and partner companies to support a satisfying customer experience.
Manages customer service quality in accordance with the operational standards of the Head of Business Operations, promptly identifies and resolves issues arising throughout the entire process from consultation to follow-up, and systematically manages customer data and history.

Main responsibilities
Consultation with VIP clients in the Greater China region, identification of needs, and proposal of customized programs
Responding to and converting inbound inquiries from social media (Xiaohongshu, Douyin, etc.) into consultations
* Schedule coordination and reservation management with hospitals and partner companies
Support for customer service and on-site communication during the visit to Korea
Post-procedure/treatment follow-up and customer satisfaction management (VOC response)
Customer Relationship Management (CRM) and management of repeat and referral customers
* Processing customer-related administrative tasks such as contracts, payments, and advance payments
* Compliance with consultation and response manuals and service operation standards
Report to the Head of Business Operations on Work Progress and Key Issues

We are recruiting someone who can take responsibility for the closest points of contact with customers throughout the company's growth and create premium service experiences based on trust.


[ Eligibility Requirements ] (Proposal — Adjustment if necessary)
Fluent in Chinese (native level preferred) and able to communicate in Korean
Relevant experience in customer service, concierge, medical tourism coordinator, etc. is preferred.
Someone with a strong service mindset and the ability to manage schedules and documents meticulously
Preference given to English speakers

§ Salary determined after interview §
Base salary 30–50 million KRW + Performance incentive (linked to number of individual consultations, customer satisfaction, and repeat visits/referrals)
Changes in performance incentive rates based on base salary
PMK Korea's Singapore headquarters, a shareholder, has a strict performance-based operating system in place, allowing you to earn as much as you can.

It is planned to be applied together with employment insurance after applying for the four major insurances.
3-month probationary period