[Responsibilities]
ㆍTikTok Shop Initial Setup and Shop Operation
- Account creation and settings: Create a TikTok Shop seller account for each brand, and set up profiles, banners, and policies.
- Product registration: Register product name, description, options, price, and shipping information in the local language.
Store Management: Optimize product exposure, set up promotions/coupons, and monitor inventory.
Policy Management: Compliance with local laws/platform policies, reflection of brand guidelines
ㆍOrder processing and logistics management
- Order processing: real-time order confirmation, payment verification, and shipment request
- Delivery Tracking: Monitor delivery status and respond immediately to delays or issues.
- Inventory management: Check inventory quantity, notify headquarters when out of stock is expected, and coordinate restocking.
- Returns/Exchanges: Return reception, logistics company contact, inventory recovery processing
ㆍCS and claims processing
- Real-time customer response: Respond to 1:1 inquiries in local languages through TikTok Shop chat.
- Claims processing: Resolving claims such as delayed delivery, defective products, and refund requests.
- Customer satisfaction management: review/rating monitoring, responding to negative feedback
- VOC Analysis: Organize recurring customer complaints and report to headquarters and team leaders.
Collaboration with local influencers/creators
- Influencer discovery: Research and list micro-power influencers suitable for each category.
- Outreach: Sending collaboration proposal messages, communicating through DM/email
- Collaboration coordination: sending samples, communicating content guidelines, and confirming upload schedules.
Performance monitoring: Track influencer content views and conversion rates, and suggest repeats for top contributors.
ㆍSupport for live commerce operations
- Show Host Sourcing: Finding and recruiting local live commerce show hosts.
- Broadcast planning support: localizing live scripts and setting up promotional offers
- Live support during broadcasts: chat moderation, order processing, coupon issuance
- Post-broadcast settlement: GMV aggregation, preparation of show host fee settlement data
ㆍRegular reports and communications
- Weekly Operation Report: Summary of key indicators such as GMV, number of orders, conversion rate, and customer service issues.
- Headquarters/Team Leader Communication: Sharing daily issues and attending weekly meetings via KakaoTalk/Slack
- Respond to urgent issues: Immediate reporting and response, such as out-of-stock items, delivery accidents, and changes in platform policy.
[Qualifications]
ㆍThose who hold or are eligible for an E-7 visa
- Native level proficiency in Vietnamese/Thai language required
ㆍAble to speak Korean (at a level higher than that required for business communication)
- Smooth communication with the Korean headquarters and Korean team leader is essential.
ㆍAt least 1 year of experience in e-commerce or logistics operations
- Practical experience in online shopping mall operation, customer service, order processing, etc.
ㆍAvailable to commute to Seoul
- Working at Dino Studio headquarters
ㆍBasic PC usage skills
- Excel, Google Sheets, Messenger tools
[Preferential treatment]
ㆍExperience in cross-border e-commerce operations
- Experience with international shipping/customs clearance issues between Korea and local areas
ㆍExperience operating platforms such as TikTok Shop, Shopee, and Lazada
ㆍExperience in influencer marketing or MCN industry
- Experience in influencer sourcing, collaboration proposals, and campaign operation
ㆍExperience in planning/operating live commerce
- Experience in planning live broadcasts, recruiting show hosts, and real-time operations
ㆍEnglish available
- The scope of work can be expanded as the US market expands.
ㆍExperience launching a startup or new business
- Experience in planning live broadcasts, recruiting show hosts, and real-time operations
[Looking for this type of person]
ㆍ"Someone who enjoys serving customers"
- Someone who finds satisfaction in communicating with customers and driving repeat purchases, rather than just simple tasks.
ㆍ"Someone who is good at detail"
- Someone who is meticulous enough to check for order omissions, inventory errors, etc. in advance and resolve them quickly.
ㆍ"People interested in social media/commerce trends"
- Those who are interested in short-form content and influencer marketing on platforms such as TikTok, Instagram, and YouTube, and who can quickly catch up on trends.
ㆍ"Someone with quick execution skills"
- Someone familiar with agile work methods that execute faster than a perfect plan and receive feedback for improvement.
ㆍ"Someone who enjoys serving as a bridge between Korea and the local area."
- Someone who understands the language and culture of both sides and takes pride in effectively mediating between them.
[Working Conditions]
ㆍEmployment type: Contract position (possible conversion to full-time position based on performance)
ㆍWorkplace: Dino Studio Headquarters in Seoul (Planned to relocate to premium office in Gangnam/Seocho)
Working hours: 5 days a week, 9:00 AM - 6:00 PM (flexible working hours available for local live broadcasts)
Reporting Line: Team Leader, Cross-Border Business Division, Overseas TikTok Shop
ㆍTreatment: Negotiable based on experience and capabilities (base salary + performance bonus)
[Reasons for working with Dino Studio]
ㆍExperience at the forefront of global commerce
- You can experience the process of Korean brands expanding overseas and grow into a cross-border commerce expert.
ㆍVerified business model
- In the rapidly growing TikTok Shop market, this is a great opportunity to gain experience from the platform's early days.
ㆍReal growth opportunities
- Expand your career with diverse experiences, from influencer collaboration to live commerce, rather than simple repetitive tasks.
ㆍStable career in Korea
- This is an ideal position for foreigners who want to build a long-term career in Korea.
ㆍCore members of the team
- As an early member of a new business unit, you can play a key role and be recognized as the organization grows.
