Spatial Core is a startup that develops inbound tourism services based on AI, data, and tourism platform technologies.
We are currently operating KARE PASS, a special purpose tourism platform for K-beauty and medical tourism.
KARE PASS is a platform that connects product development, reservation, operation, and concierge services to enable foreign customers to more conveniently use dermatology, plastic surgery, wellness, accommodation, transportation, and tourism services in Korea.
We are hiring a Global Medical Tourism Partnership & Concierge Operations Manager to help prepare for KARE PASS's entry into the Middle East/GCC market.
Recruitment Field: KARE PASS Global Medical Tourism Partnership & Concierge Operations Manager
* Number of hires: 1
* Employment Type: Permanent or Contract (Negotiable)
* Workplace: Seoul Startup Hub Changdong, Changdong, Dobong-gu, Seoul
* Key Markets: Middle East/GCC, English-speaking countries, medical and beauty tourists visiting Korea
* Main Services: K-Beauty, Dermatology/Plastic Surgery/Wellness, Hospital Partnerships, VIP Concierge, Transportation/Accommodation/Tourism Partnerships
Main tasks
1) Identifying and communicating Middle East/GCC partnerships
* GCC and Middle East Medical Tourism and K-Beauty Market Research
Research on local travel agencies, medical tourism agencies, VIP concierge firms, and premium membership companies
Support for drafting proposal emails, introductory materials, and meeting materials for overseas partners
Support for communication with overseas partners using WhatsApp, email, LinkedIn, etc.
Summary of areas of interest, collaboration possibilities, and follow-up meeting details for each partner
2) Support for the operation of medical tourism products and hospital partners
Survey of medical and beauty products including dermatology, plastic surgery, wellness, traditional Korean medicine, and health checkups
Product descriptions, operations, etc. within KARE PASS
Contract coordination and operation with hospital partners
Accurate delivery of necessary information between the hospital and foreign customers
3) Support for foreign customer concierge services
Responding to inquiries and confirming itineraries for foreign customers prior to their visit to Korea
Coordination of operations for hospital appointments, transportation, accommodation, interpretation, sightseeing itineraries, etc.
Delivery of pre-visit checklist, hospital visit instructions, and precautions before and after the procedure.
Support for schedule changes, urgent inquiries, and additional requests during the customer's stay
* Verification of customer satisfaction and support for follow-up communication after customer return home
4) KARE PASS Service Operation and Internal Communication
KARE PASS Partner Office and Admin Operation Data Entry and Verification
Organize product information, partner information, reservation status, and customer inquiries
Handling overseas partners and customers
Organize recurring inquiries, operational issues, and partner requests to reflect them in service improvements
4. Eligibility Requirements
Those capable of basic business communication in English
Someone responsible for handling foreign customers, scheduling, organizing documents, and communication.
Those interested in medical tourism, K-Beauty, and the dermatology, plastic surgery, and wellness industries
Someone who can respect and attentively serve customers from diverse countries and cultures
Someone who can identify and organize necessary tasks rather than just performing assigned duties
Those who want to build the initial operating system for a new service together in a startup environment