ELION CLINIC in Gangnam, Seoul is hiring a Chinese-speaking Customer Management/CRM Manager (starting salary of 42 million KRW per year).

[ELION CLINIC Chinese Customer Management/CRM Manager Recruitment]

ELION CLINIC is scheduled to open on November 1, 2027 in Gangnam-gu, Seoul. It is a high-end skin care clinic specializing in scar treatment, skin regeneration, skin texture improvement, pore treatment and firming.

This position is not the head of the consultation room. During the initial opening phase, the main tasks will be Chinese-speaking customer management, appointment management, follow-up visits, and CRM. In the future, depending on the clinic's operational arrangements and your individual capabilities, you may gradually participate in Chinese-speaking consultations, fee explanations, and treatment plan explanations.

【Main Tasks】
• Chinese customer consultation handling and appointment conversion management • Customer communication via KakaoTalk, telephone, SMS, etc. • Appointment confirmation, treatment schedule notification, and unexcused cancellation prevention management • Follow-up visit reminders, treatment progress tracking, and customer experience management • Customer database organization and CRM management • Creation of Chinese customer service scripts and response manuals • Collaboration with the hospital director and operations team to build customer management processes and CRM system

【Job Requirements】
• Native speaker of Chinese, or possessing native-level Chinese communication skills. • At least 1 year of relevant work experience; educational background not limited. • Experience in customer management, customer service, or CRM in the medical aesthetics, medical institution, beauty salon, or service industry. • Experience in medical aesthetics consultation is preferred, but not mandatory. • Ability to conduct basic Korean conversation. • Willingness to participate in the initial system and process development during the clinic's opening phase.

Working conditions
• Employment type: Full-time employee; pre-opening cooperation details are negotiable. • Salary: Starting from 42,000,000 KRW per year before tax, negotiable based on experience and ability. • Performance bonus: Received separately based on customer management results, appointment conversion rate, etc. • Working hours: 5 days a week, 10:00 AM to 8:00 PM (specific working days to be discussed during the interview).
• Work Location: 634-5 Sinsa-dong, Gangnam-gu, Seoul, Seoul • Expected Opening Date: November 1, 2027 • Start Date: To be determined based on the opening preparation plan • Visa: F-2, F-4, F-5, and F-6 visas are available. E-7 visa support is not yet confirmed.

[Application Method]
Please send your resume (in any format) to: drbae@elionmedi.com
For inquiries, please call: +82-10-2884-2414

Please indicate the following when applying:
1. Experience in customer management or the medical aesthetics industry
2. CRM and follow-up visit management experience
3. Experience in preparing for the opening of a medical institution
4. Available start date

This is not just a simple front desk position. We hope that from the pre-opening preparation stage, we can work together to build a customer management system that Chinese-speaking clients can trust.